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A year into using a 4-day workweek schedule we have learned a lot...and it is worth it. The discussions leading up to January 1st, 2022, were around making a 4-day work week a company benefit. In a high-touch service and operations organization, we understand customer service and response time can't slip. Our operating KPIs were set. If we were not able to at least maintain performance, we would have to roll back to the 5-day schedule.